9 common customer questions answered by Google
With a range of Pixel devices in the Pixel family, including the Google Pixel 4a (5G) which offers the best of Google’s technology, software, and innovation, they offer a great choice for your customers’ company.
Google opened the UK B2B Channel for Pixel in Q4 of 2020. And, while they’re only just starting out, they have ambitious plans for growth.
During this short period within B2B, Google has listened and learnt from customers and resellers alike. Learning from that feedback, they have answered 9 common customer questions to help resellers demonstrate to their customers why Google Pixel is a great choice for their organisation.
Q1) How easy is it to integrate Pixel with my current infrastructure?
Very easy. Pixel supports Android zero-touch enrolment(2), so your customers can deploy corporate-owned devices in bulk without having to manually set up each one. Just open the box and Pixel is ready to go with everything your customer needs.
Q2) Is it secure to use Pixel for my business?
With Pixel, your customers will have the latest Google innovations in security from Google’s hardware and software, like the Titan M™ security chip, automatic security updates and the most up-to-date OS for at least three years,(3) and security services like Google’s Safe Browsing, and Google Play Protect.
Additionally, Pixel phones come with biometric security such as Face Unlock or Pixel Imprint and the ability to enforce passcodes on the lock screen.
Q3) Why should I switch to Pixel for my business?
Pixel is designed with all the tools and technology to support your customers’ business needs across hardware, software and built-in AI. It offers advanced security features, along with security and OS updates for at least three years.(3) It also comes with software to help them and their employees to perform more efficiently. And, it can easily be integrated and managed by your customers(2) to ensure that workflow is always up to their standards. Additionally, Pixel is part of the Android Enterprise Recommended programme, meaning that it has been verified by Google to meet enterprise-grade requirements for performance, consistency and security updates.
Q4) I have a lot of employees. How can I manage all the devices?
With Android Enterprise(2), it’s easy for your customers to scale and support their mobile fleet. Standardised features let them manage devices seamlessly. Consistently, every time. No matter how many they deploy.
Q5) What do I need to use Google Assistant on my Pixel 4a (5G) and later?(4)
Your customers will need:
- The Google app, version 10.73 and up
- Google Play services
- A Google Account that is not through their work or school
The Assistant language set to “English – United States, Canada, United Kingdom, Ireland, Australia, Singapore,” and navigation mode set to Gesture navigation.
Q6) Can a Pixel phone keep up with my employees and productivity?
Pixel phones are thoughtfully engineered to be lightweight and portable for easy handling. An adaptive battery learns your customers’ favourite apps and reduces power to the ones they rarely use.
This limits background battery usage and helps their phone last up to 24 hours.(5) And with a fast-charging battery,(6) they can get back to work as quickly as possible. Also, regular security updates help keep the phone current and secure, while feature drops add new functionality over time.
Q7) What helpful features do Pixel phones come with?
Pixel is extremely easy to use because it comes with features that are designed to help. Google Assistant(7) lets your customers find answers easily and quickly just by asking. When it comes to their favourite services like Gmail, Duo, Meet, and support for apps like Microsoft Office and Slack,(8) it’s all already integrated right in.
Q8) Do Pixel phones for business have the same features as Pixel for personal use?
Yes, Pixel offers all the same features, whether that’s for business or personal use. However, with the ability to create OS level separation between personal and company data with work profiles, your customers can prevent users’ corporate data from interacting with personal applications, keeping their organisation’s data secure. And, they can select, purchase and manage apps for their organisation.(2),
Q9) Which Google Pixel phones have 5G?
Google Pixel 5 and Pixel 4a with 5G are built to support 5G that will supercharge the helpfulness of Google with an extra boost of speed.(1)
To order the latest Pixel 4a 5G, contact your Account Manager or email:email@example.com
1 Requires a 5G data plan (sold separately). 5G service and roaming not available on all carrier networks or in all areas and may vary by country. Contact carrier for details. 5G service, speed and performance depend on many factors including, but not limited to, carrier network capabilities, device configuration and capabilities, network traffic, location, signal strength and signal obstruction. Actual results may vary. Some features not available in all areas. Data rates may apply. See g.co/pixel/networkinfo for info. 2 Requires an enterprise mobility management provider supporting fully managed devices. Managed devices must be purchased through enterprise resellers or Google partners. See www.android.com/intl/en_uk/enterprise/ for more details on Android Enterprise solutions. 3 Android version updates for at least three years from when the device first became available on the Google Store in the US. See g.co/pixel/updates for details. 4 English only. See g.co/pixelassistant/languages for country and language availability and Google Account requirements. 5 For Pixel 4a (5G) and Pixel 5: Maximum battery life based on testing using a mix of talk, data, standby, and use of other features. Battery life depends upon many factors and usage of certain features will decrease battery life. Pixel 4a (5G) and Pixel 5 battery testing conducted by a third party in California in mid 2020 on pre-production hardware and software, using default settings. Testing conducted on two major carrier networks using Sub-6 GHz non-standalone 5G (ENDC) connectivity. Actual battery life may be lower. For Pixel 4a: Approximate battery life based on a mix of talk, data, standby, and use of other features, with always on display off. An active display and other usage factors will decrease battery life. Pixel 4a battery testing conducted in Mountain View, California in early 2020 on pre-production hardware and software. Actual results may vary. 6 Charging rates are based on use of the included charger plugged into a wall socket. Actual results may vary. 7 English only. See g.co/pixelassistant/languages for country and language availability and Google Account requirements. 8 Requires download of additional apps (sold separately).