Organisations may seem to be heading toward the same place in their enterprise mobility journey. It is a point of increased productivity, greater security, and an enhanced customer experience. Still, the paths to get there have become more winding and difficult to navigate than they should be.
Think of a logistics company that needs an easy way to give a large international team of package delivery drivers a fleet of secure smartphones and the flexibility to use business and personal applications. Or, imagine a school that sees the opportunity to replace out-of-date textbooks with tablets that are not only secure but can be managed remotely and updated automatically.
Safeguard data appropriately
What these scenarios (and others like them) have in common is a need for your customers to feel confident in their mobile tools’ performance and ability to safeguard data appropriately. That only comes with the highest level of security and platform reliability, plus a web interface to seamlessly control the way their devices operate. It also means having simple-to-use tools to efficiently deploy, manage and gain actionable insights into a large fleet of devices.
That is the exact challenge Samsung has been tackling with the Samsung Knox solution portfolio. The Samsung Knox Platform for Enterprise (KPE) builds on Android Enterprise, providing deeper access to secure and control devices. Cloud-based solutions like Knox Mobile Enrollment (KME), Knox Manage, Knox Enterprise Firmware-Over-the-Air (E-FOTA) and, more recently, Knox Asset Intelligence give your customer’s the levers they need to deploy, manage and analyse their device fleet efficiently.
Until recently, these have been discrete products. With the introduction of Knox Suite, Samsung are providing customers with an all-in-one solution to solve their most complex mobility requirements.
Knox Suite offers IT and business leaders a holistic way to achieve their enterprise mobility objectives, combining the powerful controls of KPE with comprehensive tools to enrol devices, manage policies and control firmware updates, all with a single solution.
As Samsung continue to extend and integrate these capabilities, they believe it will change the way organisations think about their mobility strategy. It will make them more confident and successful in executing it.
A consolidated approach to solving complex problems
Some of the most transformative mobile experiences might continue to be built ‘from scratch’ in the sense that they’d never been tried in an organisation before and generate entirely new ways of moving a business process from A to B. That doesn’t mean your customers should have to reinvent the wheel every time they begin their journey.
Unfortunately, many enterprise mobility initiatives involve legwork, not unlike wandering a hardware store in hopes of building a new addition to their house. Yes, they’ll find all the tools, materials and components if they browse the aisles long enough. What’s harder to find, in most cases, is the best way to put all those pieces together to achieve their vision.
Samsung’s Knox Suite avoids the dangers of being overwhelmed by the complexity of so many choices by curating a master set of tools. They’re building the addition on the house, in other words, but in a way that will ease the process of adding an extra door or window later on.
How Knox Suite helps future-proof your customers enterprise mobility strategy
Some of the more recent enhancements to Knox Suite demonstrate how its value to enterprise mobility users continues to increase over time.
Samsung is building upon the products that fall within Knox Suite. This includes KME, which streamlines bulk enrollment for an entire fleet of devices into an enterprise mobility management (EMM) solution.
In March 2021, Samsung introduced KME Direct to address bulk enrollment needs for customers with on-premise networks or limited bandwidth environments. KME Direct allows IT admins to create an enrollment profile and send a QR code to each device user. At that point, the device user can unbox, set up and configure their device on their own. This brings an end to manual installation and offers automatic installation of the required software, security settings, and configurations the enterprise provides.
As Samsung continues to innovate within the enterprise mobility and management space, the results are being added to Knox Suite. A case in point is Knox Asset Intelligence, a service that provides IT with essential visibility about the status of mobile devices, the visibility they traditionally haven’t had.
Knox Asset Intelligence allows real-time reporting and deep insights on everything from device health and battery life to app stability, connectivity and location tracking. This visibility into device-specific data can help your customers make decisions on improving productivity, take proactive measures on device maintenance and promote better utilisation of assets. Like the rest of Knox Suite, Knox Asset Intelligence is regularly being updated with greater capabilities, such as remote log management, which allows IT to remotely pull logs from any corporately managed device in the fleet at any time.
With Knox Suite, Samsung customers also maximise the benefits of being part of Samsungs ecosystem because their customers are now working with tools that will future-proof the investment they’ve made with Samsungs other products and services.
Customers with less complex requirements may want to continue to invest in these products separately. For enterprises that need that fuller view, Knox Suite will provide an end-to-end solution. It will make management simpler for admins. It will also let organisations avoid distinguishing between the features of one solution versus another because it consolidates everything that a modern mobile enterprise needs.
Extending the value of Samsung Knox
Knox Suite reflects Samsung’s progress in your own journey of helping your customers respond to the challenges of mobility in the enterprise. For example, when Samsung Knox emerged, Samsung was first to market with hardware-based security technology that IT professionals could trust to protect mobile data. This reinforced the trust that customers put in mobile technology to protect their data properly, which has only become more challenging as cybersecurity threats have become more sophisticated.
Get your ultimate guide to Knox Configure
Elsewhere in the enterprise, line of business leaders also faced challenges. As innovative mobile apps began to streamline industry workflows, operations leaders needed to configure devices to give workers the most productive, intuitive experience possible. They needed to know it would integrate with the solutions they already had in place. And they needed to know it would be user-friendly enough that their team could quickly adapt to the new processes.
KPE provides the foundation necessary to maintain that trust, while enabling integration and improving the user experience. Mobile innovation becomes much more achievable when your customers couple it with Knox Manage and the other solutions offered in Knox Suite. Instead of a patchwork of technology, your customers gain a single command centre that enables them to make the most of mobile’s potential.
First and foremost, Samsung Knox will always offer the defence-grade security architecture anchored to the hardware at the point of manufacturing. Knox Suite, however, indicates where Samsung are ultimately headed.
The traditional silos between IT and the rest of the business are steadily and necessarily breaking down. The resulting collaboration requires an all-in-one platform that empowers everyone in the enterprise. Knox Suite addresses that need, supporting the entire enterprise mobility journey from start to finish.
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