We would like to give you an update following the fast-moving and ever-changing circumstances we find ourselves in following successive government announcements, including the latest ‘lockdown’ measures announced by the British Prime Minister and those already in place in mainland Europe and in the Irish Republic.
Clearly, we have now instructed all but the most essential Data Select office and Westcoast warehouse workers to work from home and to follow the latest guidance to stay at home. However, we recognise that Data Select is a fundamental and essential part of the supply chain keeping businesses, home workers and end-user customers including the NHS and other government departments enabled at this time. As such our warehouse facility is still operating and we are delivering normally. We are doing all we can to keep those working in these environments safe and a reasonable distance from each other wherever possible.
The warehouse teams are all working heroically, and we would like to thank them publicly for their work in helping to support the current unprecedented demand for smartphones and tablets. Understandably, some capacity has been lost in our warehouse facility and we are informing you, our customers, not to expect next day deliveries as standard (although most product is being despatched as normal); nor should you ask for a same day delivery or a collection as we can no longer accommodate these. If your delivery is urgent, then please inform your Account Manager who will do their best to prioritise your order and ensure you place the order as early in the day as you can.
For customer service issues, please email your Account Manager and they will log a case for you and our team will get back to as quickly as they can.
Perhaps, most importantly, it is critical when asking for a delivery either to your office or to an end-user – that you ensure there is someone there to receive the delivery. The country’s delivery network is already under great strain and cannot afford failed deliveries, particularly as the likelihood of this will now increase at business locations. Clearly, this is unlikely to be the case for a home delivery!
Because of the increased pressure on the carrier network, our staff booking back in and re-sending non-delivered items, you will be contacted to make sure that you accept the increased charges incurred, which will be the initial charges plus a return and redelivery charge. This can effectively triple the cost of the delivery, which highlights the importance of receipt first time
Finally, in this extraordinary moment, we will prioritise NHS/HSE orders and those destined for the stretched public sector. They are doing all they can to help us navigate this situation and we will be doing all we can, not to let them down.
Thanks for your patience and understanding; and as always – your business.